» Furniture & Equipment » Complaint / review: The Brick - Lack of communication and care towards our situation | #14202

The Brick
Lack of communication and care towards our situation

On September 4th, 2012 we went to the brick where we purchased a sofa, love seat, chair and a Inglis washer and dryer. I had given them instructions as to when we could receive the furniture and appliances as we were moving into a new place and i got a call from them to deliver a few days earlier and had to call and tell them that we can not accept them as we do not move in for a few days. On the 22nd of September we decided to go and pick up the furniture and appliances as they would not be able to deliver them for about 5 days, when we got there we were told everything was there and it turns out that only the chair, love seat and the washer and dryer were there, so we picked them up and i was sure the furniture was not the color we had ordered, we ordered an olive color and this was a lighter brown, the dryer was all smashed, so we went back to the store to take the dryer back and they came out with a Moffat dryer which is not what we purchased. About a week or so later we had the dryer exchanged and the couch delivered as well that is when i knew we had got the wrong stuff cause the couch was the olive green that we had originally ordered, we then called and got the run around and eventually had to settle on a totally different living room set cause the said it would take 3 months or more to get the one we purchased in. On October 31 they called once again and told us the furniture was in and set up a delivery time. After inspection of the furniture we found a tear in the chair at the bottom and was told that we had to send them pictures of this for the second time, so we did that and also with several calls and visits to the store, we did not hear anything from them as to what they were doing about this situation just out the blue i receive a phone call about 2 weeks later that they want to deliver this chair that day, as i was at work i could not accept them but they decided to bring them here anyways, as my son was home the dropped them off. We are totally unsatisfied with how this was handled and that we were never informed of what was going on and had to run around back and forth on the phone, and visits that i am sure i will never purchase anything else from the Brick and i will make sure my friends are aware of the problems we had dealing with these people. Not only did we not get the furniture we wanted but we were not even offer any discount or compensation for all of this misfortune. I look forward to a answer to this problem we had with the Brick in Salmon Arm. Also we were called twice to replace the washer which was okay form the start. As you can tell we are not very happy or satisfied customers.


Company: The Brick

Country: Canada   Province: British Columbia   City: Salmon Arm

Category: Furniture & Equipment


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