Complaint / review / scam report
Bad Boys Furniture
Sold me product they didn't have

I went into a Bad boys at the beginning of March, and Ali had served me, I am moving into a new home, so needed to buy furniture. So, Ali explained to me that there was this sale happening on March 16th and that I should come by and check it out. So I had taken the day off at work and myself and my friend went to the Bad Boys located at Kennedy and Lawrence, and again spoke to Ali. My friend was looking for appliances and I was looking for furniture. I hadn't found anything that interested me, but my friend was looking into Kitchen aid appliances, and she put together a few items and discussed a pricing options with the sales manager Al. While I was still walking around the store, I found a washer and dryer which was on power buy, so I decided to buy both the washer and dryer.

So when I spoke to Ali about purchasing the washer and dryer, he brought over Al again, and Al said to me "oh we don't have any more of these left, we only have the floor model." so I said I don't want to pay full price for the floor model, so don't worry about it, i won't get it. Then Al came back and said "I called warehouse and they have a brand new set for you" so in that case, i said "great perfect I will purchase that."

After a while, my friend was still thinking over about the appliances, and she decided that she was going to bring her uncle back to the store that same evening to see if prices were reasonable or not. I told Al that I was still going to purchase the washer and dryer. Al then came back and said "oh I thought you were going to buy all the appliances, that's why I was able to get you the washer and dryer" so then I said "okay then don't worry about it, if it's too much trouble, i can always but it later" then Al went to say "okay i don't want to loose your business as well, so you can buy the washer and dryer."

So i went up and paid for the washer and dryer, which I said I"ll come and pick up.

We left the store, content with what I purchased.

2 hours later, i had a missed call from Ali, who stated in a voice mail stating that "the washer and dyer is only available to you if you come back and purchase the appliances." This message was left after I had already purchased the washer and dryer.

How could a store like Bad Boys call a customer back to state that they don't have the product, and it will only be available if i purchase the appliances. That was a complete threat to me. I had advised my friend to not go back to the store.

The service I received even after speaking to the store manager Paul Taylor was horrible. He was saying that he wouldn't have allowed for it, but never realized the inconvenience and the trouble on my side.

The store is horrible. I will and I will make sure anyone that I know will never walk into a Bad Boys Furniture ever again.

They claim it's a great company. they are the worst, such bad customer service. I would never recommend anyone go to this place.
Author: Contact with Author

Offender: Bad Boys Furniture

Country: Canada   Province: Canada

Category: Furniture & Equipment


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