Purchased a moffat washer and dryer invoice #031494k0089001 the items were not in stock. I kept calling to find out when they would be ready; customer service informed me to check back within a couple weeks. I received a call; but I was going away so I asked her if it is ok to have them picked up within 3 weeks. She adviced me it would be no problem. I didnot hear from the brick within that time so I decided to call and see if I can have my washer and dryer delivered upon me paying the balance owing. At that time after over 1 hour wait on the phone from going back and forth I was told that the invoice is cancelled.
I was rather disappointed to hear that. I told her that I need my washer and dryer that I paid down on. I didnot receive no calls re: order cancelled. The customer service rep contacted a Roy Morgan who decided to assist in this matter. Mr. Morgan asked me to come and see him at William Kitchen Drive Brick store and they will work out something for me to get the appliances without any more money to be paid. I insisted on that because this was no fault on my part. Upon arriving at the store a second invoice was made for me with a substitute without my knowledge. It was a BBXR473EH which happens also not to be in stock. The supervisor Duane was not able to accomodate after spending about 2hrs in the store. He told me that I need to pay over $100.00 to get another dryer. Can you please assist me on this matter. I have purchased many items from the brick in the past; my son also worked for the brick through an agency that shows you how much I value you the brick. Look forward to hearing from you in the near future.