Complaint / review / scam report
Calgary Anti-Aging Spa
Won't honour services sold

I started going to this spa a few months back, I had bought a dealfind package for photo facials and in the beginning I was satisfied with the services I was receiving. Then I noticed another offer on dealfind for hair removal, one hour a month for 12 months. I purchased this deal as well thinking how great it would be to try permanent hair removal at a salon I already felt comfortable with. Shortly after my purchase I began to book my appointments for hair removal and soon discovered there were few appointments available. I managed to book one or two appointments in the distant future and hoped things would gradually open up.

By the time my appointment finally arrived they cancelled it due to a broken laser machine, then over a month later when my next appointment was booked I got cancelled yet again. I tried calling the spa a few times and when someone finally got back to me they said they'd call me when the machine was fixed. Well I never did hear from them, so I called to see what was going on or if they had gone out of business and they said they FINALLY had the machine fixed and tried to book me in but all I could get was a half hour appointment. So apparently the owner had over sold coupons and didn't fix the laser machine for 2 to 3 months and decided to cut the treatment times in half. When I asked if she would honour the 1 hour a month still they said no and if I wasn't satisfied with that, I could contact dealfind for a refund.

What a disappointment this whole experience was. If you see more coupon offers for this place, don't bother, you won't be able to get in anyway and the sad thing is I still see them selling coupons on other websites. I don't think dealfind will deal with this company again, I'm sure they had to refund hundreds of people.
Author: Contact with Author

Offender: Calgary Anti-Aging Spa

Country: Canada   Province: Alberta   City: Calgary

Category: Beauty & Appearance


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