Complaint / review / scam report
Dealfind.cmo
Mis-advertising

Unfortunately, this business is undertaking some unethical and dishonest business practices to promote their deal coupons. This is causing a lot of people to ask a lot of questions about the coupons that they are selling, for purposes of clarification, but the answers are not clear either. I have had a total of two counts of bad experiences with them.

Please see below the response on what happened when I responded to one of the new deals that they just advertised, with my past experience. They were mis-informing the customers of the availability of this clinic yet again, and all I said in my one-liner comment was that this information is not accurate, and that in my experience, the clinic is in fact not open during the times they are claiming to be open.

In the past, I have bought a coupon for the same clinic(http://www.dealfind.com/discuss.php? DiscussionID=5121), Healthmedica, and they advertised exactly the same hours, while the clinic actually does not open on Fridays ad Saturdays, not even by appointment. Healthmedica is working with me to see if they can do something for me, but its been two weeks, and I have not heard a positive response, despite calling them, and emailing them multiple times.

In the past, I had bought another deal from them about a laser clinic, and please refer to this link (http://www.dealfind.com/discuss.php? DiscussionID=4660) to see how they never answer the questions of the customers directly, and try to skirt around the issue, causing widespread confusion. In the end, they ended up selling about 500 vouchers, worth $200 each, with wrong information. The clinic actually did NOT honor "unlimited" services for this coupon. The coupon was in fact for only 12 services, covering only "upto" 3 body parts for hair removal, which costs much less than the $8500 worth it advertises. The confusing language made it sound like it allowed you to book daily appointments with this clinic as long as it covered a different part of the body, and the same part cannot be repeated for a month for reasons of procedure effectiveness.

Even though I was offered a full refund when I complained, the point is that they are trying to fool gullible customers into buying their dealst by unethical advertising which misrepresents the information by using vague terms. This is directly against their advertised pledge:

To us, you're not customers - you're Dealfinders, just like us. It's what we call the Dealfind Pledge:

We Only Feature Products and Services Worth Buying. Being a true Dealfinder means more than just finding a good price. We live at the intersection of quality and affordability to ensure you get the products and experiences you really want - Dealfind features only top-rated businesses offering unbeatable prices, so you can feel comfortable knowing you're getting the best deal with us.

Honesty. Transparency. At Dealfind, we're always truthful and straightforward with you. We tell you everything you need to know about every deal we offer. No secrets, tricks, or sneaky fineprint; If there is anything unusual about a deal (odd timing, odd location, odd condition) we make sure you know about it. Anything less would just be...odd.

We Treat You Like A Person. When you talk, Dealfind listens. We actively monitor all of our discussion boards. We listen and respond to you almost immediately on Twitter and Facebook. Email us and we'll respond to you promptly. If you need proof that we're listening and want to hear the voice of a real person, we have extended hours for you to call us at 1.888.320.6368 (7 Days a Week - 9:00AM to 8:00PM EST.). The bottom line: We are always here to help.

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From: Roxanne Kats

Sent: Friday, August 26, 2011 10:48 AM

Subject: Re: Dealfind: New Deal Talk Message in St. Catharines - Niagara

Hi XXXX,

Thank you for your post.

Unfortunately we had to delete your post. Our posting board is not intended for customers to counter-promote our deals. It is there for Dealfind customers to post questions that pertain to the deal of the day. It is not a forum for discussing personal or past experiences.

It goes against our contractual obligations to host negative comments on our site.

We hope you understand!

On Fri, Aug 26, 2011 at 10:28 AM, Dealfind wrote:

Dear Roxanne Kats,

A new Deal Talk message has been entered by XXXX on 26-Aug-2011 at 10:08am in St. Catharines - Niagara

i'm currently dealing with Healthmedica regarding another deal I purchased, and those hours of operation are not real. They do not operate on Fridays and Saturdays, and i'm having trouble with that, since I had purchased the deal to be able to use it for Saturday appointments.

You can Delete or Edit the message on Deal Talk Page.

Thank you,

Dealfind team

--

Best Regards,

Roxy

Customer Satisfaction Expert

Dealfind

Phone: 416.631.6368

Toll Free: 1.888.320.6368

Fax. 416.946.1145

CANADA

250 Ferrand Drive, Suite 1503

Toronto, Ontario, Canada M3C 3G8

UNITED STATES

560 South Winchester Boulevard, Suite 500

San Jose, California, United States 95128

www.dealfind.com
Author: Contact with Author

Offender: Dealfind.cmo

Country: Canada   Province: Ontario   City: Toronto
Site: dealfind.com

Category: Business & Finance

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