I bought a ruby with Global in an attempt to enter into an investment relationship with them. Initially there was great contact and everything was good. We discussed the economy and other investments and months later they sold my Ruby at a small profit and I reinvested into a much higher priced emerald. A year later I contacted my sales rep and let him know that I wanted to sell the item and was told that he could not help me and I would have to speak with another sales department. I spoke with him and let him know that I wanted my gem sold. For 16 months now I have not heard from them. When I call it usually takes a few call before I can speak with someone and they have never returned a call when I leave messages. So far they have not followed through on their end. They let me know 14 months ago that they valued the item at $16125 but so far have not made any attempt to sell it.