We have had a "ticket" open for 7 months trying to get Dectron to help with getting a module programmed at the factory in Quebec. Unable to reach tech support, our calls only make it to the front line phones and never get to the people we are trying to reach. Those people are either not getting back to us or we are unable to reach them. The module we need programmed is important for us to be able to view the unit online and monitor its progress. It is disappointing to receive such terrible service from a Canadian company.
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