I have been through a nightmare with reliance h.com. I bought a mobile home and on the final bill of sale it said nothing about a furnace rental. I tried several times to contact different outfits to see who owns this furnace and even reliance said they knew nothing about it or have no record of address. Months later a bill came to this address charging me for an outstanding account. I told them I will not pay it because it is not mine. I told them they have to question the previous owners. I was told to disregard this notice and everything was fine. A few months later another bill came for more money. I called and questioned this and the people I spoke to didn't know what was going on either. So we decided to start a new account and I told them on the condition that they change the furnace. The one I had is 24 years old and didn't work and they know it. So instead of trying to help me out they just said they do not install mobile home furnaces anymore but you still have to pay this bill. I asked for what, a piece of crap that does not work.? I offered to pay three months plus a buy out price and they refuse to let me do this too. I have tried for months to do the right thing and they have there blinders on and refuse to do nothing but send out these stupid bills every month with late charges on it. I keep telling them I am not paying this until they get there act together. Would anyone out there in ther right mind pay for anything every month that did not work. They threaten me with the credit bureau but yet they are not competent enough to run there business in a proper manner. Everytime I try to come up with a solution they refuse to answer my e-mails, letters no return on phone calls and also faxes. It is like dealing with morons that are not capable of doing anything else but read the same story off a piece of paper and send out the same bill. They do not get the message. Any body else haveing trouble with these yahoos get in touch with BETTER BUSINESS BUREAU. I amm.