Complaint / review / scam report
Reliance Home Comfort / hot water tank
Misrepresenting themselves / supposed upgrade

In August this 2011 a home inspector knocked at my door saying that he was in my neighborhood checking the hot water tanks and gas lines. I told him that I was not interested and that everything was fine and I did not want to change anything. He said he was not a salesman and he will only inspect the tank because it was around 10 years old and it could be something wrong with it. At this time I had already let that gentleman in to see my water tank. After inspecting the tank he informed me that there might be some rust and he can arrange for someone to change it for a new and more efficient one. Again I told him I was happy with Direct Energy and I didn’t wish to change my provider or have increase in my rental payments. He said he was actually doing check ups on behalf of Enbridge and it will be only simple upgrade and

will not change anything. Because he said he was doing this on behalf of Enbridge and I pay Direct Energy through them I agreed to it.

Next day two men came to change the hot water tank, I asked them if there will be a change to my account they answered that they wouldn’t know because they were subcontractors and they gave me job order to sign.

At this point I was not aware that I changed providers, no one informed me that change of the hot water tank would result in changing providers and from that date I was Reliance customer. If I was informed of that I would never agree to it. I was lied to and misled by this sale representative. I kept paying to Direct Energy for the next two months. When the bill from Reliance came I was shocked and called Reliance customer service immediately to resolve this situation. I explained what had happened and that I never intended to have an account with them. I was told that I can do whatever I want and leave anytime. The next day after speaking to Direct Energy I called Reliance to get a cancellation code, which I was given and after checking my account I was apologized for this and informed again that I can leave. I was given the cancellation code. I was never informed at any point that there might be any charges for leaving.

Direct Energy came and changed the tank. A month later I received another bill from Reliance so I called again and explained again and again. I was apologized for this misunderstanding and I was told I did not need to pay anything,

Next reliance send me bill for $2188 for breaking the contract. I did not signed any contract so I didn’t have there water heater terms and condition but I did get it from there web side and there it says that

for leaving Reliance they will charge $200 if the tank is one year old or les.

It is $2000 difference according to there own terms.

Since they lied end misled me I should not be charged anything

My letters and calls are ignored but they still harass me with there phone calls and threaten me whit Collection agencies
Author: Contact with Author

Offender: Reliance Home Comfort / hot water tank

Country: Canada   Province: Ontario   City: Brampton

Category: Construction & Repair

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