Canada-Complaints.com » Construction & Repair » Complaint / review: Reliance Home Comfort/Hot Water Heater - Installation Scam | #10886

Reliance Home Comfort/Hot Water Heater
Installation Scam

In January 2010, I was visited by an individual claiming to be acting on behalf of the company I currently rent a hot water heater from. He indicated he was assessing from eligibility for an upgrade to an energy efficient model and there would be an additional change of 1.25 per month. I agreed to the installation and within 3 days I had a new water heather. Four months later I receive a bill from Reliance who I have never done business with. I called Reliance and spoke with them. Firstly the door to door sales people are contracted out and not employees of Reliance. I am assuming they are paid on commission and will do whatever they need to make a sale. Finally Reliance agreed (once I spoke with a supervisor) to removing my hot water tank when my previous company was able to reinstall it. When I approached my previous company to reinstall a hot water heater, they indicated that this happens all the time. The lesson here is that not to deal with an individual coming door to door. Consumers please be careful.

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