I recently changed my hot water tank rental from Reliance to National because National offered a better more efficient tank at lower rental cost. I had National return the tank to Reliance it had a few scratches from when Reliance put the tank in. Low and behold Reliance is trying to charge me $1, 400 for the tank claiming I damaged it. They sent me photos the tank has reddish brown paint splattered all over it. It was white when it was removed from my home. A 3 year old tank that at best is worth $500 is called scrap by Reliance. How the paint got on there is a mystery. I know National and I did not get paint on it. I truly believe the Reliance employee splattered paint all over it to charge me an exorbitant buy out fee. Very convent for them. I have read about other customers being shafted by Reliance. Please send me any experiences you have had with Reliance. I am taking them to small claims court for fraud and slander. On the return form they put down customer got paint on tank. DO NOT DEAL WITH RELIANCE!!!
they are a crooked company that cannot be trusted. They have upped the cost of the water heater each year until I was paying $30 a month. Now they wish to try to get more money by crooked, malicious, false, slanderous claims. Everyone beware of Reliance. They will overcharge you and when you try to leave they will claim you damaged the tank. Would have been better to buy my own tank than deal with Reliance.