Tired of waiting hours to speak with a live Canadian for a change to my telecommunications services ... so I just mailed my request to the Quasi-Canadian Telecommunications provider.
They had not replied (or actioned my request) in a timely manner, resulting in status quo of the billing amount. My next step was to file a complaint with the Commissioner for the Commission for Complaints for Telecom-television Services. (By the way, I adhere to the philosophy of "if it is not documented, it did not happen" thus no telephone conversations ... and in most cases, no e-mails. I also block scammers who spoof call display (including those purporting to be the Quasi-Canadian Telecommunications provider) and immediately delete any voice-mail messages without retrieving them.) By the way, the CCTS employs anonymous people, who may in fact be just robocomputers.
Has anybody had any success addressing complaints to their telecommunications company's CEO? Has sending a cheque(s) for (frequent? ) partial payments (to the CEO? ) generated some type of response (rather than being ignored on an ongoing basis)? (Yes, the processing cost of cheques mailed to the Quasi-Canadian Telecommunications provider(s) is in response to the time they impose on customers having to wait for a telephone call to be answered.)
What technological barriers prevent the Quasi-Canadian Telecommunications provider(s) from allowing customers to add / modify / delete services from their accounts through an on-line portal? (It would - not could - improve customer satisfaction ... AND allow the Quasi-Canadian Telecommunications provider(s) to further reduce the number of Canadians employed. (Recognize the more Canadians accept the use of international call centres, the more potential for identity theft and, with fewer Canadians being employed, the more (yes, incrementally) the Canadian customers have to pay in income tax.)