Reliance Home Comfort and Direct Energy are simply trying to steal each other's customers with promises that people will exchange the other's old tank out with a newer more efficient one. The bottom line is that we are the only place in the world where people rent these items and the longer we have them, the more money they make on them. Do your research and buy your own, finance it if you have to. These appliances very rarely break down and it is far cheaper over 10 years to service it a few times to ensure it is in working order. Watch out for D2D salespeople who are telling you your tank is not efficient or NOT energy star... These people come from National Home Services, Reliance Home Comfort, Enwise and Direct Energy amongst others... National Home Services will show you pictures of the inside of tanks rusting and corroding... Reliance won't do this because they are worried these pictures will get into the hands of their 1.5 million customers who will want a new tank if their 5 year old tank looks like the pictures... Bottom Line... Do not rent your appliances! These businesses make money renting because it makes financial sense for them to do so. Their service is not a priority, the environment is not a priority but getting their monthly rental fee from you is, this is how they afford to stay in business... By promising service but forgetting to tell you the parts that aren't included in your rental (Comfort Protection Plan) insurance contract...
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