Received 12 cup coffee maker from grandson for christmas 2011. Quit working around first week of
April /12. Called Whirlpool and was told would have to return it to Mississauga and they would send prepaid purolator label to cover - which was mailed from Cleveland, Ohio date May 3rd. Was at cottage at lake and did not return to London until middle of May at which time sent item to Missauga. Called whirlpool around June 7th to inquire when my coffeemaker was shipped to me - it wasn't - and Kate said she would have one sent out that nite. Finally received replacement June 18th. If replacement coffeemaker goes on the blink I will throw it in recycle bin and buy different brand. I have never had such lousy don't really give a damn service and when my fridge and washer need replacing this fall I will definitely make sure they are not made by Whirlpool or their conglomorate subsidiaries.