» Politics & Government » Complaint / review: Canada Post - Request not Processed for new mailbox keys | #353

Canada Post
Request not Processed for new mailbox keys

On June the 5th, 2012 in the afternoon I called Canada Post and was connected with a representative from New Brunswick. In talking with this male representative I made a request to get new mailbox keys as mine had been stolen from my car. I provided him with all of the necessary information: my name, address, town, province, postal code and was told by him that I should have my new keys by Friday June 8th, 2012. Guess what happened? No keys and no mailbox lock has been changed to date, and it is now June 12th, 2012. I'd made a call in the late afternoon on June 8th, 2012 to inquire about where my keys were, and was told by another Canada Post representative that she could see my request was open as I'd given her my ticket number, but she could not tell me when I was going to get my notification about the new keys to access the mailbox. The weekend went by, and then again on Monday June 11th, 2012 I called Canada Post as I'd still not received my notification by mid afternoon, but was told they were checking into it. Today is now Tuesday June 12th, 2012 and I have spoken with 3 different representatives from Canada Post, and again no notification to pick up the new keys! One representative that I spoke with late this afternoon told me that she had spoken with the rural route driver for our area, who delivers our mail and would also be the one to change the lock on the mail box, and that person had no knowledge of my mailbox needing a new lock and keys so I could access my mail, which I last did on Friday June 1st, 2012. I've asked this person to have her supervisor/manager call me immediately, as I'd explained to her I had important documents in my mailbox that needed to be accessed by me. It is now 4:20 pm and there has been no record of any call on my caller ID that I have on my phone. I'm completely disgusted with this corporation and from this point on I will NEVER again use their services for anything. I will ensure that I have a lock smith make at least 4 more keys, as I never want to have to deal with this corporation again.


Company: Canada Post

Country: Canada   Province: Ontario   City: Ashton

Category: Politics & Government


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