Complaint / review / scam report
Instantecom.net website
Inappropriate billing

I signed up for 3 months, had not choice but to pay via credit card; 3 months is up and they automatically take 3 more months of payments from my credit card; I did not want to renew; I complained; the only way to complain is to 'submit a support request', there is no phone number. You have to wonder about a business that will not provide a phone number! They wrote back and said well, I could change it from 3 months, to 1 month, and then they could reverse the 2 months of charges, but not the one month of the 3. And I have to cancel in a very certain, particular way, online. But if I cancel, then I'm pretty sure they're going to say, haha, but now that you no longer have an account, we can't refund you. I am BUSY, I dont' have time for these games. I speak English. They speak English. I clearly stated that I dont' want to renew, and I want a refund for the additional 3 months they billed without permission. Nope. I have to jump through their hoops. I can't find where they want me to do all these things, but yet, I can't call them either.

So time passes, I cool down.. and then wouldn't you know it? Three months later, they bill my credit card YET AGAIN for ANOTHER 3 months, knowing perfectly well, since they speak English, that I do not wish to have this website.

They won't call.. they just write their little support notes which just simply repeat and copy their last message, and then they close the support request.

If you sign up with instantecom.net, you had better be prepared for it to be a lifetime commitment.
Author: Contact with Author

Offender: Instantecom.net website

Country: Canada   Province: Canada

Category: Business & Finance

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