I have similar complaints about this place as everyone else here. When I signed up, they made me pay two weeks in advance. Similar to last months rent. When I cancelled my membership after the one year, I was supposed to have the last two weeks free, right? HA! First of all, I spoke to Janet over the phone to cancel and she said everything was fine and done. TWO MONTHS LATER, I was still being charged. So I call to speak to Janet, and she does not return my phone calls for WEEKS. Finally I call, and almost get a little nasty, and I get to speak to Janet. She admits that she remembers speaking to me, and said she did her part by submitting a cancellation request to head office on my behalf. She says she will investgiate and call me back. It has been a month and a half, and I have still not heard from her. Good news is, the billing stopped. But, I had to cancel my credit card. I called her today and of course she is unavailable, but will call me back. Yea right. Not holding my breath.
Moral of the story, make sure you read all contracts/fine print. No matter how long it takes.