This is the worst gym EVER! I had a membership many years ago and had a hard time cancelling when I had to move out of town for work. Then I signed up again, am past the one year contract and now can go month to month and they are up to their old tricks. I phoned two months ago to cancel my membership because I no longer live in Courtenay and have a NEWBORN baby at home. They said all I had to do was send an email, they would charge me for one for month and then it would be cancelled. SHOCKER... they didn't cancel it. Talked to SARAH who told me that I can't cancel unless I come in person. I asked her why the previous person said it was OK... she said not her problem and eventually hung up on me after refusing to give me a way to contact head office. Does anyone have an email or phone number for their head office?