I signed a 1 year contract with Gold's Gym. A couple of weeks before my membership was due to expire, I sent an email, asking if there was anything that I needed to do in order to ensure that my membership was complete and I would not be charged any further membership fees. No response.
I emailed again a few days later. No response.
I phoned the location directly. No answer.
I emailed again. No response.
I phoned again. No response.
At this point, I was terribly frustrated and so I email the head office for Canada. NO RESPONSE.
So I phoned the head office for Canada. They told me that they couldn't help me because the location that I was a member at was privately owned so everything had to be handled there.
Meanwhile, I have been charged TWICE for membership dues in a time span of THREE DAYS. AFTER my membership was expired.
I finally reached my location by phone and they told me that I had to send a registered letter with 31 days notice of the termination of my membership. I asked them to waive the 31 day period because I had been trying to get in contact with someone for over a month and she just said no. No discussion or apologies about it.
I will never recommend Gold's Gym to anyone I know.