Former GoodBody Fitness Centre but now owned by GoodLife Fitness. Selling one year memberships to university students knowing full well that they are moving back home after their seven months at school.
I had a three-month membership for first term. When it was bought over by GoodLife, the three-month memberships went away and I was told in January that I have to sign up for a yearly membership. I told them repeatedly I only wanted three more months. they insisted that they were extending my membership to a year.
My girlfriend's parents phoned the gym directly and they accommodated her with another three-month membership. when I asked why I didn't get the same, they just said it was 'a special arrangement just for her'. NICE.
Now they are trying to collect for a bunch of months when I was gone and can't use their membership (no GoodLife in my town). Now they have sent my outstanding balance to a snake lawyer in Calgary named Peter Stephan to collect.
Head office mandarins just repeated over and over that I signed knowing full well it was for a year and that the conditions are all outlined in detail in the fine print. I.E. Tough luck.
Don't sign up with these people. They have no concept of customer service...very short-sighted.