Complaint / review / scam report
1 year contract, actually 3 year contract
This was my first and LAST time getting a membership to ANYTHING! In the winter of 2007, a dear friend and I signed up for a 1-year membership with Goodlife Fitness in Kitchener, Ontario... The location in Market Square on King Street, to be exact... Prior to signing the contract, I had inquired as to whether I would need to call and cancel my ONE YEAR membership, as I have been had by this type of gimic in the past and wanted to fore-go the hassle of it all... I was assured it was a ONE YEAR membership and I would NOT need to call and cancel. I signed the contract and a week later went to one cardio class and never went back... THREE YEARS LATER, I had noticed there was less money in my account month after month and surely to goodness could not figure out where that money was going... After closely watching my account, I saw that Goodlife Fitness continued to take out $54.60 per month for an additional 2 years!!! Upon calling Goodlife, not only the Kitchener location, but "head office", and explaining the ONE YEAR contract and how I was assured on the end of the representative I had sat with, that it was in fact ONE YEAR, and would cease to exist on it's own, was told, there was nothing they could do. I needed to call and cancel, it was in the contract you signed." I am FURIOUS... They have taken thousands of hard earned dollars... The representative who served me no longer works there and my contract is no where to be found... Is this an ethical business philosphy?? What can I do?
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