UPS is a big cheater. I am suffering so much because of these guys. My parcel was coming from United States and it just circled in my own city for 5 days. They posted fake delivery attempts. Each evening i come home, call them and ask about my package. They give a fake reason for not delivering it. After 5 days of frustration, I finally could reach a supervisor who assured me that i will get my package today itself. But as expected i did not get anything. I was not surprised to see a fake comment on the tracking information that "As per the customer request, the package will be picked by the customer at our office. Customer has confirmed it." It is all fake, white lie, they make up things. I did not get any call, never confirmed that i would pick them at their office. I had already been to their office the previous day and they returned me telling that the package will be sent to my home. The customer care representatives keep lying that they are sending urgent messages to the parcel center. The parcel center also updated in their records (as told by their agent) that they called me multiple times and have discussed the delivery of this package. I was never contacted by them. They dont want to do work just bother poor customer. Canada post is so much better. I wasted so much time, energy, money because of totally unreliable services by UPS. I would NEVER EVER recommend their services to anyone.