Ordered batteries for laptop and camera. Used their search and descriptions to ensure I ordered the correct ones. Upon arrival the camera batteries were clearly too big. The laptop battery didn't charge. Contacted tech support, live chat, and email for laptop battery, and got no response. Search the internet for possible solutions and some worked, it started charging, but now wouldn't hold a charge. Spent days jumping through hoops to return the product. I was interested in exchange, but instead they gave the money back. Minus 15% stocking fee. They stated that it was my fault that I got the wrong product. So with paying to ship the product to me, and shipping back to them and the 15% stocking fee I spent $50 for nothing.