On January 10th I noticed that my fridge (model number 970447820) that I had bought April 25 2010 had stopped working properly. We had a Sears technician come to repair the fridge on Jan. 13 2012. We were informed that the fridge could not be repaired because there was a leak inside the unit that could not be reached. we paid $150 for the tech to tell us that we would no longer have a fridge. I called Sears customer service later that day and was told that I would receive a phone call by Monday because the paper work had to be filed and sent to headquarters, before anything could happen at all. So they never called. I called again on Monday and was told that the paper work was still being sent and that I would get a phone call from them within 48 hours. I had to call back again on Wednesday Jan 18. after 48 hours because I still hadn't heard anything from Sears costumer service. I was told that I would be called again, finally I was called that night and told that they had no idea why it was taking headquarters so long, but they were following up on the matter. I received a call on Friday night saying that they were going to send out another technician because the first Sears technician didn't follow proper procedure and they company would not replace my fridge without the technician following their procedure.
At this point my family had been without a fridge for 2 weeks and was told that a technician wasn't going to come out to our place until Jan 30. (3 WEEKS) So Sears technician comes out today on Jan 30 and figures that the fridge can be fixed after all. So Sears has SCREWED us around for 3 WEEKS just to find out that the fridge can be repaired and they want $700.00 to fix the problem which actually was a leak in the compressor. I can not afford to pay $700 to repair my $800 fridge. I called Sears Customer Service again today and was told because the fridge is repairable that they will not do anything for me at all. This is horrible customer service, my family has been without a fridge for 3 weeks now.
The fridge is only a year and a half old, how can they sell appliances and get away with this. I was prepared to pay for the repair to the fridge when it first stopped working, but that was 3 weeks ago. It is because of Sears that I had to go this long without a fridge, if they had of sent a properly trained technician to our house in the first place I could have made up my mind that first week whether I was going to repair or replace the fridge. I feel that because of the lack of customer service as well as the fact that I had to pay them $150 for NOTHING, they should repair or replace my fridge FREE OF CHARGE. ONE AND A HALF YEARS OLD and the fridge dies. If I had of known 3 weeks ago that Sears would not help at all I would have done something then and it would not be as big as issue as it is now.
I really want this complaint to get out to all the future Sears customers, everyone should know what horrible Appliances they sell and also the horendous customer service that they give.
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