Complaint / review / scam report
Terrible service

We purchased a fridge from Sears. We waited 2 weeks for delivery. They deliver between 7 and 5 and your day is shot. The fridge was creased right across the top. They offered me $200 or 20% off. I told them I wanted a new fridge. They said 2 weeks and of course sometime between 7 and 5. The second fridge had no doorhandle. It had been sheared completely off and the door was creased. They said 2 weeks and between 7 and 5. I said forget it. Give me my money back. They said 1 week. Then they didn`t call. I called them. They said no-one was available to speak with me. I asked for the salesperson who got her husband to personally deliver the fridge that very day. For three days afterwards Sears called saying they were tracking my fridge and it should be delivered soon! Insane. I will never deal with Sears Canada again. NEVER!
Author: Contact with Author

Offender: Sears

Country: Canada   Province: Canada

Category: Electronics and household app.


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