Complaint / review / scam report
Sears
LG Fridge

I bought an LG Fridge, stove, washer & dryer from Sears in September of 2010. The Fridge is a French Door Model. The doors on that fridge have always been very hard to close and if you don't slam them hard enough they stay open, the fridge heats up and you have to unplug it and wait for 1/2 an hour and plug it in again to start it. Now one of the doors is hard to open a well.

I had that fridge about a week and went back to the North Edmonton Sears Skyview Home Store and told them I wasn't happy and would like an exchange. The salesman I spoke to told me it would cost me too much to return it and that I should advertise it on Kijiji. I kept the fridge and have had the Sears repairman out seven times to look at it. I have spoken to Sears service department and NO one will exchange this fridge for me. Now a year has passed and a part fell off the door, they did replace the part but the doors still don't close properly and makes a grating sound when closing. Once again I asked to send this fridge back - I am more than willing to pay for the use I got out of it. No one will do one damn thing. The service man even wrote on the repair order "inspected unit, unable to determine and remove noise" "door has a closure on top and on the bottom which require force to close every time". The last rude little repairman that Sears sent out smeared vaseline all over the gaskets in the fridge to stop the noise (it didn't work) but I now have a fridge with dirty greasy vaseline on the gaskets and I'm sure that any germs that can, will stick to that vaseline. I tried calling LG Canada and was told that Sears "takes ownership of any problems with their appliances when they sell LG appliances and to deal with Sears". On one of the work orders I got it looks like they value the cost of having a repairman out at $89. (I have my warranty so I am now having a repairman out to clean the vaseline off the inside of my fridge.) Lets see $89. times 8 visits, That's $712 so far and there is still warranty on that fridge until September of 2013. I only paid $1399 less a $200 instant rebate for a balance of $1199 for that fridge. Seems they would have done much better to exchange it, but who am I to contradict their corporate wisdom. I will never buy from Sears again but in the meantime . . . .
Author: Contact with Author

Offender: Sears

Country: Canada   Province: Alberta   City: Edmonton

Category: Electronics and household app.

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