My problem with these people has been going on since 2009. We were introduced to a salesperson representing Monex. We wanted to obtain mastercard and visa in the office since people do ask to use it from time to time. In the beginning we decided to order 6 debit machines so the sales staff could use them while on the road. Within the next day or so we called Mr Ken McGrath and asked him to cancel 5 of the machines-we would only buy one that I could use through the office for everyone over the phone. I was told that was fine. He brought ONE debit machine to us-we paid $2000 that day for it. The only time it was used was to show me a few examples how to use it. All that ever got hooked up for it was American Express and debit.
The main thing we wanted was Visa and mastercard. We called numerous times to get this going and got nothing but a total run around every time. This guy will call you back and this guy will help you etc. etc. Then I noticed Monex taking money out of our account-not charges to use the credit cards but charges to pay for 5 more debit machines. When I finally got to tlak to someone about this he said that they would not give me back any money they had taken for the machines we never got because we had ordered them.-although we cancelled quickly. He offered me free paper for the debit machine for a year. Why would I need paper for something that never got set up properly?
It was over $600 they had taken by this time until I put a stop payment on it. The sales guy-Ken McGrath promised us to fis this too many times too. Last year they sent us back the money they took from us after one of our guys told him he had no business taking the money for something we don't have. This year again here we go-they are trying to take money out again!!! I have put a stop payment on this and now they have put me in collections and the woman was anything but nice in there-very rude and very pushy!!! I do not understand why I should have to pay anything for something I have never had. We have never ever gotten to use the machine we do have that we paid $2000 for.
I am a victim here and I have tried so many times to fix this-by trying to get the machine working properly, by getting them to stop charging me for machines I don't have. I am very upset with this place and I am a victim!!! We went to another place for visa and mastercard a long time ago because we needed it and they certainly never did anything to help me. Why would they send me money back last year and then put me in collections?? Crazy!!! I have a paralegal helping me with this matter at this time. I hope it gets resolved because it has gotten way out of hand and I am being bullied by these people. Buyers-BEWARE!!!
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