I am reporting this on behalf of a Victim based in Toronto, Ontario, Canada
One Majibur Mollah, Sales Manager of Money Express Financials Inc. who trade under the tradename Monex came to his business establishment to try to sign him up for their merchant services on several occasions during the summer of 2004. He eventually agreed to give the salesman a try after the salesman promised (a written agreement was also endorsed by the salesman that there will be no setup charges, no hidden and no additional charges whatsoever other than the $32.00 the monthly terminal charges (lasting 48 months and thereafter, free of charge forever) whereby charges for debit card is at $0.10 transaction only.
The equipment was installed and various additional charges which have never been revealed or disclosed to him before, let alone agreed upon, were withdrawn from his bank account starting with the credit card company called 'GlobalPayment (see GlobalPayment.jpg) which Monex now denied is their partner (I think GlobalPayment has decided to end their relationship after he have complained to them) with for the setup charges and monthly maintenance charges and followed by Monex, which charges an additional $1.50 (so they claimed but he has never received any statement from them to indicate this before) for every batch closing as well as the equipment provider who demanded additional fees for insurance coverage, among others.
Another unthinkable fact is Monex has fraudulently misrepresented themselves as one company while the actual fact is that there at least 3 companies behind their operation. He only found this out after he look into the paperworks and he discovered the contract with CIT (the machine leasor) whereby its logo was cleverly hid by staples right underneath the Monex contract. Also, CIT was using a company called LFG to withdraw fund from my bank account. I believe the reason why they do this is to make sure their victims would have no recourse should a dispute take place. For example, he called CIT, he was greeted by a representative that is rude, crude and totally without respect, she just hang up on after telling him the contract is not cancelable.
He wouldn't have agreed to use their service if only he is aware of the additional charges or hidden costs. As such, he informed Monex unless they are wiling to adhere to the original term and conditions, I would otherwise have no choice but to end the relationship and he hasn't been able to get any response them ever since.
On November 11, 2004. Monex instructed Emergis Inc. ie. Monex's debit transaction processing provider to hoId back.$1, 179.00 which is rightfully his and he have been advised by Emergis that there is nothing they could do to release the money as they are bound by their contract with Monex. He again contacted Monex which in turn demanded him to remit them a $500.00 security deposit first and he informed them the request is most unreasonable because he doesn't intend to do any business with them anymore and as such, Monex should just send him a bill for the legitimate charges but they refused.
As Monex has acted unethically, irresponsibly as well as illegally on certain issues including but not limited to withholding his Interact fund. He therefore have no choice but to file a claims with the Toronto Small Claims Court to recover the loss.
DivineTalk
Toronto, Ontario
Canada
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