» Internet & Web » Complaint / review: Shaw - Customer Service | #13351

Customer Service

I originally received a call from Shaw offering me free 6 months cable. I never watched cable, but my bf likes too, so I decided why not give it a shot. The Shaw representative who called me answered my questions in regards to any hidden fees or installation charges and confirmed that there was none. The date for installation was set and I called Shaw once again to double check that this promotion was real and that there were no hidden fees. Once again I was assured that there were none. The following month I receive my bill with extra charges for cable. I call about them and was told that they would look into it and that the charges would be removed. A month later I receive my next bill, with charges along with the previous charges. This continues with more phone calls for a few months in a row. I feel as though I've been cheated, ignored, and have been a victim of false advertisement. I will be calling once again to have the cable removed, and I will be shopping for a better internet provider and will be cancelling that as well. The individuals over the phone were nice and said that they were going to personally follow up on my case but never did. Shaw does not follow through with their intentions.


Company: Shaw

Country: Canada   Province: Ontario   City: Terrace Bay

Category: Internet & Web


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