About a year and a half ago I signed a contract with a Monex Sales Rep for a wireless credid card machine. The contract stated 49.86/month for 48 Months. Conveniently the paperwork was staples together hiding the CIT logo on the lease. While doing my taxes this year I noticed that the charges debited from my bank account were for $74.62 by a company identified as LFG on my statements and that a charge for $15.90 had been deducted by Monex since Aug 7. Calls to Monex offered 2 different explanations about this charge, one was a warranty replament fee the other excuse was a charge for the wireless (Rogers), I wonder which one is true? The charges were undisclosed at the time of signing the contract.
After removing the staple in the contract to copy the specific page I noticed that the lease was with CIT. With a quick call to the number on the lease I discoved that CIT is a US based business even if the address is listed in Burlington Ontario.
I quickly discoved that customer service at CIT is misnamed, more like rude, crude and totaly without respect, they should listen to their recordings some time.
Acording to the so-called service person, our contract is for $63 plus taxes and not for the amount on my copy of the contract, I wonder what happended there?
What a rip-off, how can Monex legaly apply hidden charges and how come my payments are not the same as on my contract?
To add insult to injury, my credit card machine has not worked for 3 weeks, Monex sent me a replacement termimal and that one still doesn't work. Layers and Layers of companies spanning more than one country all blaming each other and covering for each other.
Charles
Gravenhurst, Ontario
Canada
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