Complaint / review / scam report
I have been waiting patiently for my Rogers wireless contract to expire in July 2009. A few days ago I sent an email to Rogers advising them that I want to cancel my contract in July. I received a reply, stating that my contract expires this month of July, but I would have to contact a representative by phone to cancel my contract. I made the call, and was advised by the customer service representative that my contract does not expire until July of 2010. I was angry as I had just received an email confirming that my contract expired this month. The customer service representative transferred me to another agent, and I explained the situation to her. She checked my file and insisted that my contract did not expire for another year. I became furious, and advised that I would report this to the CRTC, as it was a scam and a fraud. I told her to check my file and she would see that I have never signed a contract which would expire in 2010. She put me on hold and came back about 5 minutes later. She then stated that I was correct, and that my contract did expire in one week. She did not apologize, or express any concern that I had been so badly misinformed. She only asked me in a casual manner if there was anything else she could do for me. I told her that I wanted my account canceled, and that was the reason for the call in the first place, and that was the issue at hand. She acted as if she knew nothing about this request, even though I had been arguing with her about it for many minutes. I believe that Rogers does this deliberately, so that some customers will believe that they were mistaken, and will accept the extra year on their contract. This is a devious, dishonest practise, and I can't believe that they can get away with this.
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