Complaint / review / scam report
Solo Mobile
Termination of contract/service

I HAD A3 YEAR CONTRACT WITH SOLO MOBILE WHICH CAME INTO FRUITION ON DEC. 17 2010. 1 CALLED SOLO ON THE 15 OF DEC TO FIND OUT WHAT MY REMAINING BALANCE WAS SO I COULD PAY IT AND TOLD THEM THAT MY CONTRACT EXPIRES ON THE 17TH. I WAS TOLD I WOULD HAVE TO PAY 138.00 FOR THAT INFORMATION. I ASSUMED THAT MY SERVICE WOULD END ON THE 17TH BUT TODAY IS JAN 2 2011 AND SOLO STILL HAS NOT DISCONECTED MY SERVICE. I CALLED THEM AGAIN ON THE 20TH OF DEC. TO FIND OUT WHY THEY HAD NOT STOPPED MY SERVICE AND WAS TOLD THAT IT DOES'T MATTER THAT I HAD A CONTRACT; ONCE THAT CONTRACT IS FINISHED THEY START CHARGING ON A MONTH TO MONTH BASIS (AT A HIGHER RATE). THEY TOLD ME THEY WHERE GOING TO SEND ME A BILL FOR JAN 2011 (FORWARD BILLING WHICH IS ILLIGAL) BECAUSE I DID NOT GIVE THEM A MONTHS NOTICE THAT MY CONTRACT WAS ABOUT TO EXPIRE. I CHECKED MY CONTRACT AND IT SAYS NOTHING ABOUT ME HAVING TO GIVE AMONTHS NOTICE THAT MY CONTRACT IS ENDING (SHOULD'NT SOLO BE AWARE WHO HAS CONTRACTS AND WHICH ONES ARE ABOUT TO END? ). SOLO HAS THREATENED ME WITH A COLLECTION AGENCY IF I DON'T PAY THE JAN. BILL . I TOLD SOLO TO SEND ME AS MANY BILLS AS THEY LIKE BUT THEY ARE NOT GETTING ANOTHER CENT OUT OF ME. I ALREADY HAVE ANOTHER CARRIER AND HAVE'NT USED SOLOS SERVICE SINCE THE END OF NOV.2010 I AM MORE THAN WILLING TO GO TO COURT WITH SOLO OVER THIS. IAM ALSO FORWARDING A COPY OF THIS COMPLAINT TO MY OMBUDSMAN.
Author: Contact with Author

Offender: Solo Mobile

Country: Canada   Province: Ontario   City: Toronto

Category: Telecommunications

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