Complaint / review / scam report
ITalkBB
Contract cancellation

ItalkBB emailed me to inform me my contract is deal for renew:

*** Beginning of the email ************************************************

Date: Fri, 31 Dec 2010 03:05:28 0000

Subject: Re:Renewal of iTalkBB Canada Plan

Re : Renewal of iTalkBB Canada Plan

Dear Nelson Chan:

Thank you for using iTalkBB phone services. We hope you have enjoyed the spectacular services and benefits that iTalkBB brings you.

As you may be aware, your subscription for iTalkBB Canada Plan (BB no. ************2094) will soon be expired on 1/10/2011. To ensure that you can continue enjoying the same or more benefits than your existing plan in a more convenient way, we are going to renew your subscription to our Canada Unlimited Advanced Plan (no contract). With a monthly service fee of only $14.99, you can make unlimited calls within Canada, plus 500 international long distance minutes calling to US, China, HongKong Cell&Local number and Taiwan Local Number . Same as before, the monthly service fee, together with the applicable taxes and fees will be charged to your existing credit card (card no.************2094). You may change to another credit card to make this payment, simply login to your account on www.iTalkBB.ca to update this information anytime.

Should you wish to choose another service plan option or would like to have other arrangements, please feel free to call our 24/7 Customer Services Toll-free Hotline on 1-877-482-5503 or send us an email to [email protected]

If we do not hear your instruction before 1/10/2011, your subscription will be automatically renewed to the above plan with monthly service fee of $14.99, applicable taxes and fees charged to your credit card accordingly.

Having paid $60 deposit upon sign up, it will be redeemed for credits to offset charges in your account.

Yours sincerely,

iTalkBB Customer Services Department

Copyright © 2005-2009 All rights reserved. www.italkbb.ca

iTalkBB加拿大計劃續期通知

亲爱的 Nelson Chan 女士/先生:

謝謝閣下一直以來使用iTalkBB, 我們深信您早已享用iTalkBB獨有的電話服務及各種優惠。

由於閣下的電話計劃合約將於1/10/2011到期,為方便您可繼續享用原有計劃或比原有計劃更多優惠,我們將為您安排將計劃續期到加拿大全國通增值包月計劃,續期後之計劃月費為$14.99,您可無限撥打加拿大本地電話及500分鐘國際長途電話(美,中,港手机固话和台湾固话)。跟原有計劃一樣,該月費以及相應之稅項及其他費用將透過閣下之信用卡(信用卡號碼************2094) 繳付。如閣下希望轉換使用其他信用卡,請於www.iTalkBB.ca內登入閣下的賬戶及更改信用卡資料。

閣下如欲選用其他計劃或對上述安排有任何問題,歡迎致電我們的24小時客戶服務熱線1-877-482-5503,或透過電郵[email protected]與我們聯絡。

若我們在1/10/2011前仍未收到閣下之指示,閣下之計劃將會在合約到期日自動續期到新計劃,並透過上述之信用卡收取月費$14.99及相應稅項及費用。

如果您在登记时交纳了$60的设备押金。那在您renew计划后,该费用会自动转为credit抵消月费。

iTalkBB客户服務部

Copyright © 2005-2009 All rights reserved. www.italkbb.ca

*** end of email ******************************************************

This email asked me to contact iTalkBB on 1-877-482-5503 before Jan 10, 2011, so that my iTalkBB account will not be renewed.

Today, Jan 1, 2011, I did call italkBB, the customer services staff wants to implement a penalty charge to my account because I am cancelling this account before Jan 10. This is totally unacceptable and misled by this email.

I, then, searched the internet and found out there are more complaints about iTalkBB will not allow customers cancel contract easily, and still billing customer illegally after cancellation, according to some customers. I am uploading this article to prepare a fight with iTalkBB. I have paid iTalkBB for two years and never satisfy their service. I wish I did paid the penalty two years ago when italkbb unwilling to cancel my account because I started with italkBB for one day already. I am not willing to suffer for another contract and would like to advice the world about my situation. I have emailed them today as well, and waiting to see how iTalkBB react to my cancellation at the end of the contract.

More to come...

Canadian Experience
Author: Contact with Author

Offender: ITalkBB

Country: Canada   Province: Ontario   City: Scarborough (Toronto)

Category: Telecommunications

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