» TV & Radio » Complaint / review: Rogers - Wrong billing | #3463

Wrong billing

I called Rogers to book for a move August 1, 2011. I was told that the first available day would be August 9, 2011. Well... my fault I didn't call sooner but ok. Then August 9th, I found out that they had CANCELLED my services. I was being billed for early cancellation of my contract of $981. I spent about an hour on a pay phone talking to Customer Service. I assured them that I did not cancel my services, I had moved and wanted the service TRANSFERRED to my new address. The rep gave me a case number, said that he could not authorize such a large amount, but a supervisor would be able to do this. He said it will take up to 10 days for it to be off my account. The phone cable and internet were installed later on that day. Oh... did I mention that they changed my phone number and didn't tell me. I went to make a long distance phone call... couldn't make any long distance calls - because I owe them $981. After another hour long phone call to Rogers, this customer service rep assured me that this matter was taken care of. I still can't make long distance calls, but she would send an email and I should be able to make long distance calls in about 48 hours. She advised me to go out and purchase a long distance calling card. So today, I'm watching tv... lost my cable and this $981 charge is still on my account. I really don't know who to talk to at this point... 3 different customer service reps have assured me that it is taken care of and it isn't. If you ask to speak to a supervisor, apparrently they don't have supervisors. They tell you a supervisor will call you back in 48 hours and you never get a call.

Does anyone have any suggestions how to get this rectified??? I'm desperate!!!


Company: Rogers

Country: Canada   Province: Ontario

Category: TV & Radio


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