Complaint / review / scam report
Bell Canada
Home Phone

My mother has been a Bell customer for 50 YEARS, 50!! Well a few years ago, she suddenly receives a phone bill with HUNDREDS of dollars charged to her number for 900# calls...my mother at the time is a widow living alone and has NEVER had a charge like this on her phone bill EVER! So she calls Bell and they tell her the calls originated from her line and she is responsible...that's all...She was in her seventies...AS IF SHE IS CALLING SEX LINES!! GET REAL! So I got into the act and called Bell REPEATEDLY...their excuses included...#1)she must have a computer on wireless in the house and someone hacked her line...SHE DID NOT EVEN OWN A COMPUTER...#2) she must have had grandkids or someone else staying there and they did it...SHE DIDN"T EVEN HAVE A CAT staying there let alone grandkids...NO ONE WAS THERE BUT HER!!! #3) SHE MADE THE CALLS...I asked them if they were INSANE...4) Someone tapped into her phone line from OUTSIDE THE HOUSE...from the box outside...but she was still responsible...THEN THEY CUT OFF HER LONG DISTANCE SERVICE AND TOLD HER TO GO USE A PAY PHONE UNTIL THE BILL WAS PAID...AS IF!!! This is how they treated a customer of over 50 years...Well after much hassle she finally informed them her LAWYER would be in touch...miraculously the charges got dropped and she changed Long Distance providers...but still had local service with Bell...Which brings us to the latest issue...

When my Dad passed away she left the account in his name to protect her privacy and now after 7 years she decided to put it in just her initials instead, so she ph0ned and requested the change of NAME ON THE ACCOUNT ONLY!!! Her phone bill arrives this month and is 4 times the amount it normally is...so she calls Bell and inquires what is going on...of course NO ONE THERE IS CAPABLE OF GIVING YOU A STRAIGHT ANSWER...many phone calls later she realizes they are charging her for LONG DISTANCE...HOWEVER SHE DOES NOT HAVE HER LONG DISTANCE WITH THEM...SHE CHANGED IT SEVERAL YEARS AGO after the last disaster...why are they suddenly charging her long distance...Well Bell Canada took it up0n themselves to CANCEL her long distance with provider (X) and change it back to THEMSELVES!! AT FULL RATES...NO LONG DISTANCE PLAN!!! THIS WAS NOT AUTHORIZED BY ANYONE LEAST OF ALL MY MOTHER...REMEMBER HER THE CUSTOMER!!! When she asked wh0 gave them the authority to do this and what they intended to do about this bill their response was typical Bell Canada...Well you made the calls so pay the bill...This time my sister got in on the act from long distance of 4 hours away and made call after call to Bell and got the same B.S. run around as I did when I tried to deal with them before...and finally contacted someone from the Toronto Star who has experience with consumer issues like this...we are waiting on that contact...in the meantime my mother CANNOT CALL LONG DISTANCE BECAUSE BELL WILL CHARGE HER FULL PRICE...and she could not even contact her LOCAL long distance provider to change her account to them for her LOCAL SERVICE so that she does not have to deal with BELL for ANYTHING ANYMORE...It seems to me they have done something to her phone line to prevent her from doing this...so my sister had to arrrange it from her number (4 hours away) thank goodness she has a reliable long distance plan with SOMEONE OTHER THAN BELL!!! WHERE ARE OUR LAWS TO PROTECT THE CONSUMER? Why does the BBB exist when companies like Bell can pull this crap? My mother is in her 80`s like she needs this?

WE ARE BEYOND OUTRAGED...AND THEY WONDER WHY THEIR STOCK IS WORTH CRAP AND THEY ARE LOSING BUSINESS...LETS THINK ABOUT THAT ONE BELL CANADA AND THEN GIVE YOUR HEAD A SHAKE...MY DOG COULD CONDUCT BUSINESS IN A MORE HONORABLE AND STRAIGHT FORWARD MANNER THAN YOU PEOPLE.
Author: Contact with Author

Offender: Bell Canada

Country: Canada   Province: Ontario

Category: Telecommunications

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