With the purchase of our new home came free Rogers phone and internet for a year, as we have been customers of bell for more than 20 years we were fully intending on returning to Bell once our one year free service was up, that is until we called to cancel. The representative informed us that there would be a cancellation fee without a 30 day notice. As I had my bill handy I pointed out to him that nowhere on it does it state that. He readily agreed with me and advised me that it was in our original contract from bell. I laughed and said we have been living in the same residence for 16 years and when we moved from our old residence we just transferred our services. Did he really think I would remember that after 20 years? He laughed and agreed with us that it was an unreasonable request and in the same breath told us we still had to pay. Putting aside the issue of not informing us on every bill as to the cancellation fee, I asked how he felt about the double dipping aspect of it. I said "think about this, you charge me a cancellation fee so you are essentially getting a payment. The new owners of this home more than likely will be signing (if not transferring their line) with bell for the same month you will be collecting my cancellation fee". Again, he agreed with us it sounded unreasonable but we had to pay it. After half an hour (of which a good 10 to 15 minutes was spent pressing numbers and saying English just to be put on hold) I gave up the fight. In the end we will be paying a cancellation fee but they lost a customer of 20 years. I know from my conversation with the Bell representative that the company itself does not really care but I would love to have the opportunity to go face to face with the CEO and ask if losing my business was really worth it because I know from reading other complaints (some of which were far more costly) that I am not alone in my disappointment.
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