Complaint / review / scam report
Outbound Campaign a LIE!
I was with Rogers home phone paying $27 tax and I received a phone call from Bell saying they will offer me $25 tax to port over. I inquired about cancellation and the guy said no cancellation fees and did not advise me about anything else. I got the guy's name, ID# even confirmation # of the call. The Bell rep comes in and installs my home phone service and all is good. A month later Rogers offers me a better deal and I port back to Rogers. Meanwhile I get my first bill from Bell and the charge is $32.95 tax for my home phone service! I call Bell to complain and advise of the deal I got to port over. The guy said he doesn't see anything in the system about the offer and I give him the conf# of the outbound call and everything. Still cannot find anything, after much arguing the rep says he will offer me a $10 discount on my next bill and I will pay this bill and then recieve a $20 something dollar credit on my next bill. My next bill comes in the mail and I see the credit but on top of that I see a home phone deactivation charge of $28.56! I call in to dispute and speak to a manager. He said that I was informed of this deactivation charge if I didn't give 30 days notice of cancelling. I tell him OBVIOUSLY the outbound rep who called me wasn't doing his job properly because he didn't tell me and on top of that I didn't get the plan I was offered as he can see from the first bill. The supervisor said it is a valid charge and nothing will be done! Now why the heck would I waste my time and money to port over to Bell who lies to me and tells me I will get a $25 tax plan and on top of it pay a $28.56 deactivation charge!? I get scammed into going to Bell by their outbound liars and on top of it they steal more of my money and waste my time! NEVER going to do any business with BELL EVER. LIARS AND VERY BAD CUSTOMER SERVICE.
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