Complaint / review / scam report
Bell Canada
Terrible products

How does Bell commit to their customers?

Delight.

Yes, delight. Simply put, that’s our mission: To delight you with the products, services and customer support that we provide to you every day.

It’s more than just talk. It comes with a commitment. Here it is:

We will bring you outstanding products and services that can help you in your daily life;

We will strive to provide you with the products and services that you want;

We will remember that technology can be fun, and excite you with creative and useful new product innovations;

We will strive to ensure that pricing information is presented clearly;

We will be helpful and courteous in your dealings with us;

We will strive to be accessible to you through the medium of your choice, whether it be online, in-store or by phone.

**This is Bell's customer commitment slogan...pffft. I think the only one that is half true is that they've been kind of cheery over the phone while helping me deal with my disaster of internet and satellite tv services(which actually seems to make me angrier). I have the Netgear Turbo Hub and Satellite TV from Bell and have never had such a negative experience with utilities. My Turbo Hub is not 4G unless in a major city and costs are through the roof for just light surfing, no downloading or video streaming at all! (there's nothing I can do but try to snow someone else into taking over the contract and giving them the Hub for free) and my Satellite has not worked properly since it was installed. (I had to install an exterior pole for them to mount the dish to because I have a rental property, they won't do it for you, so be careful! ) and they will just blame the crappy reception on your pole installation instead of their own installation problems and charge you to fix it. (75.00 for me) and again it's out for no reason (no bad weather, no wind, no one around) so another week without service that I have to pay for. This company is all about stalling until they can suck more money out of you until you finally pay all the cancellation fees (which will most likely be upwards of $1000.00 by the time I'm done) and that's how they make their money...one poor soul at a time. NEVER NEVER NEVER again will I deal with Bell or recommend it to anyone I know and I will tell my true story on every website I can on the internet to warn potential victims of the virtual scams they're committing everyday!
Author: Contact with Author

Offender: Bell Canada

Country: Canada   Province: Alberta   City: Cold Lake

Category: TV & Radio

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