In August 2009, I purchased a turbo stick at my local Best Buy with the promise that I would have "really fast" internet speed with Bell's turbo stick.
After moving into my new home, I used the product sporadically for the next few weeks, never really happy with the speed but never having enough time or energy to go the distance with Bell in an arguement. Over the winter, I noticed that the speed was steadily getting worse.
I called Bell for help. I spoke with several "customer service reps" who finally pushed me through to "tech services". Two technicians tried with no luck to boost my connection. Both of them told me that I was recieving a little better than DIAL UP! I kept at them until I got "Patrick", an account mgr. After a lengthy discussion with him, I was told, "buyer beware, you had 10 days to complain" WTF!!!
Good old Bell - top of the line service for top of the line products (please note, heavy sarcasm!) I have since had REAL high speed installed at a cost of $500 with an additional $56 a month for services so I am trying to find out how to cancel my Bell contract with minimal financial pain.
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