I am outraged at how Bell Canada can continue doing business the way it does. I have been a customer with Bell Canada for about 18 yrs until about the last year. I have paid my account and if you go over all my bills they actually owe me money!!! When I called them to cancel my service because I am fed up with all the extras they keep adding on my bill like; internet, internet again, adding magazines to my satellite that I told them I did not want or request. So I cancelled anything I had with Bell which was satellite and home phone service. So.. to continue on with the story I called and cancelled my satellite and I received a final bill which was correct. I then received a bill 1 mth later for almost 500.oo. I called and tried to resolve the issue which included gathering all of my bills and my bank statements and faxing them and they still could not figure out the situation. The next thing I knew I was getting letters from the collection agency. They said they would not deal with the account anymore and gave it back to Bell Canada.
I looked in my mailbox today and what do I have: Bell Canada bills. My bills from 2007. So I called Bell this morning and I was patched over to a couple of women who where speaking in some other language other than english and they would not even answer me. By the way that was the 310Bell line.
I am soooooo not impressed. So, this is how companies are saving money eh. You rob our pockets and send our money overseas and give our jobs to people who can not even do simple math. I have spent countless hours on the phone trying to resolve this with Bell canada customer service before it went to collections and now here we go again.
I will tell you one thing Bell has lost any/all of my business forever and I will make sure I let everyone know about my experience.