I bought a Sony TV by trading in my old TV and got 300 dollars discount which as per the sales associate is from the Ontario Govt's campaign regarding old TVs. Before purchasing the TV, I asked the sales associate about the return policy in case I don't like the TV or if I get a better deal from somewhere else so that I can pick up my old TV back and he told me that they will not give me back my old TV rather they will give the 300 dollars that Best Buy will get from the Ontario government. I was there with my two other office colleagues and we were quite surprised with this incentive. So one of my colleagues asked him at least 4 times that if we return the TV then we will not get back our old TV rather we will get 300 dollars for that. The associate wanted us to sign the deal asap and he reassured us multiple times that we will get 300 dollars and not the old TV. After we bought the TV, I got a better deal from Costco and I bought it from there. So I went back to Best Buy showed te associate that I got a better deal from Costco and showed him the receipt as well and returned their TV, the associate refused to give me 300 dollars that he promised earlier. He totally denied that he ever said something like that. I called my colleagues and have them talked to the associate and his store colleague. They reconfirmed that this was exactly what the associate said in the beginning. I was not much concerned about my old TV or 300 dollars but about the commitment and words of the associates that he made while selling me his product. I called their manager, he listened to me and refused to help saying that his associates can not say any such thing. Then the general manager showed up and his attitude was quite aggressive and humiliating. I was totally in shock that a company with such a repute can have these kind of dishonest employees and rude, ill mannered and aggressive general managers. I cursed myself when I came to this store to make this deal and now have to bear all this humiliation in front of my son and other people. They were keep on making fun of me. One of my colleagues, who was there initially when I bought the TV showed up as he lived nearby and started telling the General Manager that whatever I said before was true and happened in front of him. I was standing at a side now and cursing myself when I came to this store to get all this humiliation. The general manager all of a sudden told me to leave the store otherwise he will call the police as I used "abusive language" against him. That was another shock to me, I tried to tell him that I didn't say anything bad to you or your associate but he cut my words and in his abusive and rude tone asked me to get out of the store right now and that I am banned to enter in any best buy store. I was in state of total disbelief that this can happen in Canada that people can lie right at your face, I tried to talk again that sir I didn't say to you anything, I was talking to myself but he cut me again in the middle and shouted at me and stepped against me as he will hit me and also asked his store colleagues to call the police. I didn't say any word and left the store without saying any word with a great sadness of all the humiliation I had to bear in front of my son. I can't imagine that businesses with such great names can treat their customers like that and they have management who can literally bully their customers. I don't know what to do and who to present my case. So I thought to share with you guys so that you may careful when you make a deal and better get things in writing. Their general manager has "banned" me to enter any Best Buy store. I am thankful to him but will I go to Best Buy ever after this treatment? I don't believe so. They are big company, it makes no difference to them whether I shop their stores or no but I think bad reputation does matter.
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