I used to shop at Sally's all the time. Even when we didn't have a store in my city I'd order online. We got a store in Medicine Hat. The sales associate knew nothing about hair. I tried to dye my blonde hair brown, and the girl sold me hair color with no developer. So what ended up happening was, it blew my cuticles wide open and thus wrecking my hair and my brand new 20 inch extension. My hair started breaking off halfway down the strand, and some even falling out at the roots. I had to cut off the majority of my hair and buy a partial wig. I contacted their customer service and all they said basically was that they were going to contact their manager. I sent my sister into the store about a month later to talk to the same woman, and the sales associate suggested the same product. I contacted the Sally's contact centre again, and they told me the same thing but this time offered me 20% off. This whole experience cost me around $525.. I'm sorry but 20% off isn't going to help my hair grow back, or get the money I've spent back. I used to buy lots of products from Sally's.. Needless to say, I don't anymore. The sales associate actually turned out to be the manager of the Sally's beauty supply store in medicine hat Alberta Canada. I'm not sure how to spell her name but her name Lorraine Rabbie. She needs to educate herself before she ruins more people's hair.