Moved to new residence in July 2010. Called Bell Aliant and arranged for a 'bundle' of services; telephone, television and internet. Installation person arrived earlier than expected when I was not yet there although they did hook up services and I did not have a problem with that. Four receivers were hooked up although I only had two televisions and I left this for about a year to get a feel for the place and decide for sure where furniture would go and televisions. When I decided to return two receivers the local store informed me that they could not accept them and that I had to call Ontario. I did this. I provided all of my information and then was informed that "according to my contract there was an early cancellation fee if these were returned early". I informed the person on the phone that I did not sign any contract, I keep all contracts at the front of each bill folder and I have nothing for Bell Aliant. Furthermore, I had paid for two receivers for a year that had never been used. I was placed on hold for at least 15 minutes as she looked into this. When she returned she said "Okay I will send you the boxes". I understood this to mean that they had verified what I had told them. I returned the receivers in the boxes provided. On my next bill I received a charge for early cancellation of contract of two receivers. I had previously called to address this, was lead to believe that it had been, followed the directions given and then penalized anyway. I fail to see how I can be held to a 'contract' that I have neither read nor signed.
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