» Electronics and household app. » Complaint / review: Bell Mobility - Horrible Customer Service | #13376

Bell Mobility
Horrible Customer Service

In 2010 I willingly signed a three year contact for an iPhone. I LOVED it. But unfortunately ir simply stopped working 20 days out of its 1 year warranty. Bell would do nothing to help. I was desperate to have a functioning phone as I use it for my business so I visited a Bell store to inquire about a replacement phone. I was advised I still have 2 years left on my three year contract and that even though they had sold me a faulty product that I could not use, I was still obligated on that contract. However, if I would sign another three year contract I could get this fabulous new Blackberry Bold. They refused to simply add the new phone to my existing contract. I've never liked the Blackberry but apparently being a loyal customer for 3o years, having all my services (high speed, home phone, satellite tv and mobile) with Bell does not qualify me for what they called an 'upgrade' to a phone with a larger display, that I would be able to see. BUT - a week or so ago Customer Loyalty at Bell offered me a solution. For $175 I could switch to a Galaxy 551 that would simply be added to my existing contract, which still has 15 months remaining. AND I had 30 days to return the new phone if I didn;t like it. Well, I don;t like it. But Bell Customer Care won;t take it back as they say it is refurbished, that I knew that5 at the time and there is no return. SO, I have a broken iPhone, a Blackberry I can;t see and a 'refurbished' $175 Galaxy I don;t want. And Bell Customer Care will not speak to me. Is there any credibility left with that company? ShHould they not be held accountable for product they sell to us while tying us in to three year contracts??


Company: Bell Mobility

Country: Canada   Province: Ontario

Category: Electronics and household app.


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