» Telecommunications » Complaint / review: Bell Mobility - Incompetance and terrible customer service | #9532

Bell Mobility
Incompetance and terrible customer service

I’ve had a contract with Bell Mobility for over two years now. My phone was added as part of a family plan. Service wasn’t phenomenal, but tolerable. At the time I was living at home in Ontario, but this year I was accepted to do my PhD. at the University of Manitoba. Since I was moving to another province and leaving my family, friends, and boyfriend at home, I knew the family plan would not be sufficient for my cellular needs.

I spoke with a sales representative at a Bell store in early July, hoping to work out all the kinks before I moved in August. The rep explained that I could do a transfer of responsibility over the phone, choose the plan I needed, and change to a Winnipeg number once I moved. A few days later I called the 1-800 number and followed the steps that had been described. Once everything was done, the phone representative confirmed that I simply had to change my number once I was in Winnipeg.

I moved to Winnipeg this week and was surprised to learn that there were no Bell kiosks anywhere to be found. I called the Bell 1-800 number and they told me to go see MTS. The MTS rep explained that they haven’t dealt with Bell in over three years and that Bell did any cell phone service in the entire province of Manitoba. I called the 1-800 number again and was passed from person to person until I found one who wasn’t stumped by the fact that there is no Bell kiosk in the province and that MTS doesn’t clean up Bell messes anymore. This rep, Will, confirmed that Bell does not provide service in the province and that I can either keep my plan, or cancel it for 200$. I explained that I had been led to believe that service would be available to me once I moved. Will answered that there was no record that a Bell rep had given me faulty information, therefore they refused to take any responsibility.

Since I am a student and can’t afford the 200$ cancellation fee, I am holding on to my phone, although I am limited to calling my favourite 5 and texting. I cannot receive any local calls. Fortunately the contract ends in less than a year and then I free from the evil clutches of Bell and will never go back. The worst part of the entire tirade is that Bell refuses to take any responsibility for their mistakes. To date five reps have told me that I can get service in Manitoba, but it is my word against theirs, and to them, I mean nothing.


Company: Bell Mobility

Country: Canada   Province: Manitoba

Category: Telecommunications


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