» Telecommunications » Complaint / review: Vbuzzer - Deceptive Marketing Practices | #9522

Deceptive Marketing Practices

Vbuzzer is employing deceptive marketing practices to gain revenue.

My credit card information was required to try the free credit and complete the signup process. The offer specifically said that there was no obligation to purchase anything or to continue using it after the 7 day period. I have cancelled my subscription yet my card was charged and the details of my card are still stored on my account on the VBuzzer site.

By these actions, VBuzzer has shown blatant disregard for the Competition Act, specifically 52 (1)(a) of the Competition Act - misleading representations and deceptive marketing practices, by advertising that customers can claim a free $5 calling credit.

Attached is the email I received outlining the offer. It states, "You don't need to pay anything for it". VBuzzer has already wasted my time and duped numerous North Americans with this bogus offer. I have repeatedly requested that that they credit my card account with the $10 that they took without my authorization, express or implied, and then delete my credit card and personal information from their servers. They have inept support staff working on my case who take days to respond and then accuse me of using the $5 credit. I did use the $5 credit and I am not disputing that. What I am disputing is their illegal use of my credit card.

from [email protected]

sender-time Sent at 5:41 PM (UTC). Current time there: 5:56 PM.

to [email protected]

date Fri, Aug 27, 2010 at 5:41 PM

subject Vbuzzer Calling Credit


unsubscribe Unsubscribe from this sender

hide details Aug 27 (2 days ago)

Hello Bob,

Thank you for signing up Vbuzzer on 2009/03/02

Remember your username is schoolbob, your password is noobrules

To thank you as a long-standing customer, we are very pleased to offer you $5 calling credit. You don't need to pay anything for it, simply download the new Vbuzzer version from the link below, login your account, take 2 easy steps to claim this $5 bonus credit.

Download Vbuzzer Messenger Here

You will have 7 days to use up this credit.

Happy calling!

Vbuzzer Team

Don't miss out on future subscriber-only offers. Add [email protected] to your address book or contact list.

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Company: Vbuzzer

Country: Canada   Province: Ontario   City: Markham

Category: Telecommunications


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