Complaint / review / scam report
Fido
Cancellation

I talked to the fido rep july 31 about giving them notice of cancellation after the contract finished. He said no matter what we still charge you a month of service after u port your number to other company. I told him my contract ends on august 31 and i can goto another company after that day without paying a month, he said, no you still have to pay for september bill, but my contract ends on aug 31, he said it's not a contract, it's price guarantee until aug 31. So i port my number to another company on aug 30 and next thing I got a charge for $100 bill for being cancel a day early plus an extra month. so i call the wo wo company and she said it's the cancellation fee, i ask her a day earlier cost me $100, i got mad and swear at her for like few minutes and she got the guts to tell me to handle it in a professional way i told her how can i handle it in a professional way just a day earlier and got this $100 bill plus a month of service fee which is beyond the contract period. she send me to the customer relation and fnally they credit me back $100 plus tax. my word to all of you, don't sign any contract with any company and go with pay as you go, this way they can't do anything to you.
Author: Contact with Author

Offender: Fido

Country: Canada   Province: Canada

Category: Telecommunications

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