Had a contract with Fido for three years and it expired Sept 7/11 and I then went on a month to month service. Fido kept phoning me to get me to sign a new contract and I could get a new phone. However Fido did not have a phone I wanted. After being harrassed by Fido sales people I had enough with them and their rudness that I decided to go with another carrier. I asked a Fido customer service rep at the Cottonwood Mall Fido store, if I wanted to cancel service what do I need to do. I was told if I go with someone else they would be able to transfer my phone number and Fido would know my service is no longer with them. I asked if I had to phone and inform them or give them notice and I was told NO.
I changed carriers and to my shock I got a email stating that I owed money. I went on line and was unable to sign onto my account, I was no longer a customer. I emailed them and asked for them to let me know what I was being billed for. I was told I was being billed for 30 notice I did not give them. I have been with many carriers and never has this happened before. I then phoned there customer support line and was told if mu contract was expired and was month to month I had nothing to do. If I changed carriers the new carrier would inform Fido that the service was no longer required. I am so tired of beign told one thing and them doing another. Has anyone had this happen to them before? Fido keeps telling me that I am a customer until Dec 25, 2011 but yet I cannot access my on line account because I am no longer a customer?