I ve been using comwave to make calls to India. In November when i got my invoice i was shocked to see my bill was 99.23 instead of $13.16. After several phone calls to Customer care nothing was done. They said it will be credited to my comwave accounts. I asked them who will pay my Credit Card Company. I called Anat in the Admin office and spoke to her and she said she will make sure the refund is made.
Till today i have not got my refund of 86.07. Surprisingly i have got this months (december) invoice in which i see a refund in bracket but in actual it has not come to my CC. Moreover they have done the same thing of over charging me for December instead of somd $20 they have charged me $43.48.
I called the customer care who are lietrally hopeless people who dont even have the manners to talk. They said as a courtesy we will credit it to my comwave account. Non-sense, my money is taken and they say courtesy.
So for the last two month my total should be around $30 but they have charged me $122 and still not refunded.
My id no is c93765. I wish the president looks into this cheating that is going on in comwave.
I hope the complaint board will look into this. I would be happy if i can speak to the right person to sort out my problem.