Complaint / review / scam report
Comwave VOIP
Worst Service Provide

I signed up for service on trial basis in January 18, 2010. When I talked to their sales representative RAY he agreed on all the conditions as well as he assured that he will match the price of my long distance plan with Comwave.

Now and then there was a black out in service, distorted voice, auto disconnecting call while talking. When ever I talked to customer serive there is always 30-45 mins wait time before you hear someone from other side. And almost every customer service agent answers like he / she has started working in the company since last week. Unable to answer questions and few times very rude and just don't want to answer the question.

One day I called the customer service and asked about my long distance plan and at point I realized what I got myself into. Comwave has been charging the orignal rates not the rates promised by the sales agent. When I told them about the conversation with their sales representative, they told me that no person with the name of RAY works in Comwave. I dig deeper and started asking questions I found out that their 3-way calling feature most of the time does not even work (as per their technical department personal).

Then they told me that my VOIP unit is faulty and I have to pay for the shipping cost to send it back to Comwave in order to avoid $250 charge on the replacement unit. At this time I decided to cancel the service. The customer service personal processed my request and sent it to their complaints department - there was a long discussion before I made him do that.

Two days later I recieved a call from complaints department and I explained every thing to the lady on the other side of the phone. She aplogized and cancel my service. I explicity told her not to process the request for diconnecting my current phone service. She assured my that the request is still in the company and is not processed and it will be cancelled before it goes out.

I paid for registered parcel and sent back the VOIPS units to Comwave, and thanked GOD for saving me from having a ever lasting grief.

But life is not that simple, especially when you are dealing with scammers like COMWAVE ... Week later my home phone got disconnected...

tomorrow I will be calling my home phone service provide, paying panalties, re-connections fees etc to get the PEACE OF MIND I had, before singning up with COMWAVE...

If I can save ONE person from getting into this mirage I will be happy...
Author: Contact with Author

Offender: Comwave VOIP

Country: Canada   Province: Alberta

Category: Telecommunications

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